Service Advisor
3.
3 Stewartville, MN Stewartville, MN Full-time Full-time $24 - $29 an hour $24 - $29 an hour
Summary:
The Service Advisor initiates services and repairs by documenting equipment performance issues and service requests, verifies warranty and service contract coverage, generates estimates, writes repair orders and maintains customer rapport and records.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers service phones and schedules appointments, as needed Greets customers that come in to the dealership and inquires as to the reason for their visit Determines necessary services by listening to the customer's description of concerns Verifies warranty and service contract coverage and explains provisions and exclusions Provides cost estimates Prepares a work order with specific details and assigns it to a technician Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost Maintains service records Enters customer's information into the dealership database, prints out invoices, and processes customer payments.
In cooperation with Parts - tracks and follows up on Special Order Parts.
Notifies customer and schedules unit in when Special Order Parts arrive.
Utilizes company tools & processes for work order creation and completion, scheduling, dispatching and communication.
Company-wide expectations:
Remain drug and alcohol free while on Company premises and within the scope of duty Understand and comply with all Sanco Enterprises policies and procedures Observe safety and security policies and procedures and use equipment and materials accordingly Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means Core competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
Problem Solving - identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication Interpersonal Skills - maintains open communication with fellow employees, supervision, and management, remains open to others' ideas and exhibits willingness to try new things Planning/Organizing - prioritizes and plan work activities and uses time efficiently Quality Control - demonstrates accuracy and thoroughness and monitors own work to ensure quality Adaptability - adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance Professionalism - maintains a professional appearance and attitude at all times Knowledge, skills, and abilities:
The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.
Knowledge, education and/or
Experience:
Requires a high school diploma or equivalent Transportation refrigeration product knowledge is a plus Skills:
Basic computer skills Exceptional telephone etiquette skills Strong customer service skills Strong organizational skills Abilities:
Apply good judgment in recognizing scope of authority Able to read and interpret billing statements and work orders Communicate clearly and effectively Working conditions:
This job operates in a parts store/repair shop environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
XeKWwwGcn5.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Stewartville, MN Stewartville, MN Full-time Full-time $24 - $29 an hour $24 - $29 an hour
Summary:
The Service Advisor initiates services and repairs by documenting equipment performance issues and service requests, verifies warranty and service contract coverage, generates estimates, writes repair orders and maintains customer rapport and records.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers service phones and schedules appointments, as needed Greets customers that come in to the dealership and inquires as to the reason for their visit Determines necessary services by listening to the customer's description of concerns Verifies warranty and service contract coverage and explains provisions and exclusions Provides cost estimates Prepares a work order with specific details and assigns it to a technician Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost Maintains service records Enters customer's information into the dealership database, prints out invoices, and processes customer payments.
In cooperation with Parts - tracks and follows up on Special Order Parts.
Notifies customer and schedules unit in when Special Order Parts arrive.
Utilizes company tools & processes for work order creation and completion, scheduling, dispatching and communication.
Company-wide expectations:
Remain drug and alcohol free while on Company premises and within the scope of duty Understand and comply with all Sanco Enterprises policies and procedures Observe safety and security policies and procedures and use equipment and materials accordingly Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means Core competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
Problem Solving - identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication Interpersonal Skills - maintains open communication with fellow employees, supervision, and management, remains open to others' ideas and exhibits willingness to try new things Planning/Organizing - prioritizes and plan work activities and uses time efficiently Quality Control - demonstrates accuracy and thoroughness and monitors own work to ensure quality Adaptability - adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance Professionalism - maintains a professional appearance and attitude at all times Knowledge, skills, and abilities:
The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.
Knowledge, education and/or
Experience:
Requires a high school diploma or equivalent Transportation refrigeration product knowledge is a plus Skills:
Basic computer skills Exceptional telephone etiquette skills Strong customer service skills Strong organizational skills Abilities:
Apply good judgment in recognizing scope of authority Able to read and interpret billing statements and work orders Communicate clearly and effectively Working conditions:
This job operates in a parts store/repair shop environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
XeKWwwGcn5.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
